Todd Dental Operations provides done-for-you administrative services to independent dental practices — appointment confirmation, unscheduled treatment follow-up, and patient reactivation. We do the work. We report the results.
The problem is not your dentistry. The problem is follow-through. The lists exist. The patients exist. The revenue is there. Nobody is working it.
Each missed appointment represents $150–$600 in lost production. A practice with 80 weekly appointments at a 14% no-show rate is losing $1,650–$6,600 in production every single week.
The average practice has $80,000–$180,000 in diagnosed unscheduled treatment sitting in their PMS. The dentist recommended it. The patient agreed. Nobody followed up.
The average practice loses 15–20% of its active patient base every year. Most have never called them back. Reactivating a lapsed patient costs a fraction of acquiring a new one.
Three integrated services. One monthly retainer. Measurable results every week.
Daily outbound calls and texts to confirm every appointment. Human follow-up on every non-responder. Immediate reschedule offers on every cancellation. Same-day alert when a slot opens.
Weekly pull of your unscheduled treatment list. A structured 30-day outreach arc for every patient — text, call, text, call, final close. We log every outcome and report every booking.
Monthly campaigns targeting patients who haven't been in for 18+ months. Three-touch outreach sequence. Warm, professional, personal — nothing automated, nothing scripted-sounding.
We operate from written SOPs. Every script is client-approved before a single patient is contacted. Every task has a quality standard.
Daily summaries. Weekly reports. Monthly P&L-style performance reports by the 5th of every month. You always know exactly what happened and what it produced.
Business Associate Agreement signed before any patient data is accessed. View-only PMS credentials. All communications through approved channels.
You are not buying a software subscription. You are working with a named, verifiable, U.S.-based professional who takes personal responsibility for your results.
45 minutes. We understand your practice, your pain points, and your goals. No pitch. No pressure. Just an honest conversation.
Contract signed. Setup fee collected. Kickoff call scheduled within 24 hours. Full access setup and script approval within 10 days.
First patient contacts begin on Day 15. Daily summaries arrive by 4 PM. You see the system working from the first day.
We present your Month 1 results — every metric, every result, honestly reported. If the numbers aren't there, we have an honest conversation.
Every engagement begins with a signed Business Associate Agreement. View-only PMS access. Approved communication channels. All patient data handled under documented protocols. You never have to wonder.
Book a 45-minute discovery call. No pitch. No pressure. Just an honest conversation about what TDO can do for your practice.
Or email directly: [email protected] · (717) your-number